Welcome to Sing Investments & Finance Limited
The following is a list of our most frequently asked questions. Click on a subject heading below to view questions and answers relating to your selection.

SIF BIZ

SIF BIZ refers to our new business digital channels, namely SIF BIZ Online and SIF BIZ Mobile. With SIF BIZ, you can access your business accounts at your fingertips, anytime and anywhere. You can view your account information, including transaction history and cheque status, place fixed deposits, perform funds transfer, make loan payments, perform loan redemption and authorize transactions with the convenience of a digital token.

Yes, SIF BIZ is available 24/7. However, some transactions may be subject to processing hours.

Currently, there is no charge for customer onboarding or recurring subscription fee on SIF BIZ. Hence, SIF BIZ Mobile can be downloaded at no cost to you.

Yes, you can access SIF BIZ via the SIF BIZ Mobile app. You can download the SIF BIZ Mobile app from the App Store (iOS) or Google Play (Android).

No, your SIF BIZ access will not be suspended.

SIF BIZ Online

We recommend Chrome and Firefox for optimal browsing.

Yes. SIF BIZ Online is accessible anywhere as long as you have an Internet connection.

You will be able to view your account details, balances and transaction history. You can also view statement of accounts and perform loan redemption inquiry for Block Discounting and Floor Stock facilities.

As a security measure, right click has been disabled on SIF BIZ Online. For Printing, press “Control + P” keys to get the print dialogue or use the Print option in the browser menu. If the page does not fit fully in the print preview, please adjust the page’s zoom level to the required size of the printing.

Yes. You can download your account statements for accounts that are linked to SIF BIZ Online.

SIF BIZ Mobile

SIF BIZ Online is available to business customers who have access to SIF BIZ Mobile in Singapore.

If your company has yet to sign up for SIF BIZ, please complete the SIF BIZ Application Form and mail it back to us.

SIF BIZ Mobile app was developed for:

– Android 7.0 (Nougat) and above only

– iOS version 9 and above only

A Digital Token, or Mobile Token as we call it, is a soft token residing in SIF BIZ Mobile and is activated after a successful first time login and verification of One-Time-Pin (OTP). Similar to a hard token, our Mobile Token supports Two Factor Authentication (2FA) and Transactional Signing security functions.

However, unlike a hard token, our Mobile Token works seamlessly and securely with SIF BIZ Mobile to perform 2FA and Transaction Signing in the background with a simple Personal Identification Number (PIN) entry without the hassle of keying in SMS OTP and Transaction Authorisation Codes (TAC). And since it resides within SIF BIZ Mobile, you can perform online transactions conveniently with just your mobile phone.

You can use the digital token just like any physical token. In other words, use it as a smartphone app to generate the login code for login and Transaction authorisation code for transaction approval on SIF BIZ Online.

Digital token can be used on either smartphones or tablets for both iOS and Android.

First time onboarding is only available on SIF BIZ Mobile, not SIF BIZ Online. Your onboarding/login credentials, namely the Organisation ID and User ID, will be emailed to you via the SingFinance Welcome Letter.

Yes, you can. We require that you do a first-time login via SIF BIZ Mobile app to enable your SIF Mobile digital token for future logins on desktop and/or mobile.

You will be able to view your account information, including transaction history and cheque status, place fixed deposits, perform funds transfer, make loan payments, perform loan redemption and authorize transactions.

Yes. SIF BIZ Mobile is accessible anywhere as long as you have an Internet connection on your mobile device. As roaming data charges may incur when you are overseas, please check with your service provider for the data charges that may apply.

Yes, you are able to reset your password using ‘Forgot Password’ on the login screen .

Currently, our app is only available in English.

No, your SIF BIZ Mobile profile will not be automatically deregistered. You can download the SIF BIZ Maintenance Form and mail the completed form to us to deregister your SIF BIZ Mobile profile.

SIF BIZ: Application

Any entity that has a business account with SingFinance is eligible to apply for SIF BIZ.

Please contact any of our branches for more information.

You may click here to download the application form. Please send the completed and signed form and the supporting documents to 96 Robinson Road #01-01 Singapore 068899.

Please contact your Relationship Manager or call our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

SingFinance will process your application within 10 business days upon receipt of the application form and complete set of documents.

SingFinance will send a “Welcome Letter” to the email address as indicated in your SIF BIZ Application Form to inform you that your application for SIF BIZ has been successful. A password-protected Welcome Letter which contains your log in credentials will also be attached in the email. Please ensure that the email address provided in the application form is correct.

Please call our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) if you did not receive the Welcome Letter within 14 business days upon submission of application form and documents.

No. Currently we can only send SMS notification (for account activation, password reset and digital token registration/activation) to the mobile number registered in Singapore.

Once your application for SIF BIZ is successful, you are automatically registered for SIF BIZ Mobile and SIF BIZ Online. To start using the SIF BIZ Mobile, simply download and install the SIF BIZ Mobile app via the Google Play Store for Android and App Store for iOS.

SIF BIZ: Login

Make sure you have your Welcome Letter which contains your log in credentials on hand before logging in for the first time.
1) Download SIF BIZ Mobile app from App Store (iOS) or Play Store (Android).
2) Open SIF BIZ Mobile app on your mobile and tap “LOGIN” button to start the log in process.
3) Select “First Time User/Add New Organisation”.
4) Enter your Organisation ID, User ID and Email ID as available in the Welcome Letter. Then tap “SUBMIT” button.
5) Enter your “Email Activation Code” sent to your email ID.
6) Enter your “SMS Activation Password” sent to your mobile device via SMS. Then tap “SUBMIT”.
7) Set your preferred 6-digit “Mobile Token PIN” and then tap “NEXT” to re-enter your PIN for confirmation.
8) Enter your preferred log in “Password” for SIF BIZ Mobile and SIF BIZ Online. Then tap “SUBMIT”.
9) A confirmation email will be sent to your registered Email ID once you have successfully completed your activation.

Once you have successfully set your password, select “LOGIN” to start your online services with Sing Investments & Finance Limited.

For subsequent logins, you may use the mobile app or go to https://www.singfinance.com.sg/ and follow the below steps for logging in.

1) Hover mouse over “LOGIN” button and select SIF BIZ ONLINE (BUSINESS)
2) Enter your Organisation ID, User ID and Password in the relevant fields and click “PROCEED TO LOG IN”.
3) To enter the Security Code, open the SIF BIZ Mobile app, select “MOBILE TOKEN”. Tap “Mobile Token for Login”. Enter your 6-digit Mobile Token PIN on the SIF BIZ Mobile app and then tap “NEXT” to get the Security Code.
4) Enter this 8-digit Security Code in the SIF BIZ Online 2FA Screen and click “SUBMIT” to proceed with login.

You can click on the icon    found on the top right corner of the screen or simply select “Logout” on the bottom left corner of the menu dashboard.

For your protection, SIF BIZ Online will automatically log you out if there is no activity for a period of 5 minutes.

Organisation ID – You cannot change your Organisation ID.
User ID – You cannot change your User ID.

Password – You can change your password at any time by clicking on the icon    found on the top right corner of the screen and clicking on “Change Password”. Alternatively, you may also click “Settings” on the bottom left corner of the menu dashboard and click “Change Password”.

Resetting your password can be done on SIF BIZ Mobile or SIF BIZ Online. To reset password via SIF BIZ Mobile, you can tap on the ‘Forgot Password’ found on the login screen. To reset password via SIF BIZ Online, click “Forgot Password” found on SIF BIZ Online homepage and follow the on-screen instructions.

You cannot reset your Organisation ID and User ID. Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

The User ID will be locked after 5 invalid login attempts and the digital token will be locked after 5 invalid attempts to enter the Mobile Token PIN into the mobile.

To unlock your user ID, click on “Forgot Password” found on our SIF BIZ Online homepage and follow the on-screen instructions.

To unlock your Mobile Token, open SIF BIZ Mobile app and go to the log in screen. Select “LOGIN” button and enter your credentials. Click “PROCEED TO LOG IN” and follow the on-screen instructions.

Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Yes. With the unique Multiple Soft Tokens feature of SIF BIZ Mobile, it allows you to register and manage several accounts in multiple organisations on a single mobile device. Simply tap the “Add New Organisation” button on the login screen and follow the on-screen instructions to add up to 6 organisations to the same mobile device.

SIF BIZ: Maintenance

Please download the SIF BIZ Maintenance Form and mail the completed form to us.

Please download the SIF BIZ Maintenance Form and mail the completed form to us.

To add or remove users on behalf of your company, please complete the SIF BIZ Maintenance Form and mail the form back to us.

Go to “Change Password” under “Settings”. Alternatively, you may select Change Password option from the top right menu bar.

You can go to SIF BIZ Mobile Login page, tap on “Forgot Password” and follow the on-screen instructions.

Alternatively, you can click “Forgot Password” found on SIF BIZ Online homepage and follow the on-screen instructions.

Install SIF BIZ Mobile App on your new device and log in with your credentials. Simply follow the instructions on the screen. Your digital token on the old device will be deactivated upon the successful transfer to the new device.

To update your mobile number(s) with us, please complete the SIF BIZ Maintenance Form and mail it back to us.

No. Digital token can only be installed on 1 device at any time.

Each corporate user can only register one mobile device for SIF BIZ Mobile. When you register a new mobile device for SIF BIZ Mobile, the previous mobile device will be deregistered automatically.

His/ her SIF BIZ access should be terminated. You can submit the SIF BIZ Maintenance Form for the termination. You can ask your Administrator to first suspend the employee’s user ID while your maintenance request is being processed.

During the interim, you should ensure that your employee does the following:
1. Delete the SIF BIZ Mobile app in their device.
2. Ensure that the employee no longer has access to both the registered email and mobile device to prevent re-installation.

You can download the SIF BIZ Maintenance Form and mail the completed form to us.

You can download the SIF BIZ Maintenance Form and mail the completed form to us

SIF BIZ: Deposits & Transfers

Yes. You can transfer funds from your Current Account to place a Fixed Deposit online.

Go to Create New FD Placement option under Fixed Deposit.

Go to “Fixed Deposit Accounts” option under Accounts. Select and click on the Fixed Deposit receipt number and the receipt details will be displayed. Click “Update Maturity Instruction”.

Yes. You can do a FAST transfer to Other Banks/e-Wallet using SIF BIZ.

Go to “Immediate Transfer” under “Transfers”.

Go to “Future Transfer/ Standing Instructions” under “Transfers”.

Go to “Manage Workflow” under “Transfers”.

Please refer to Current Account fees & charges.

Yes. You can view the existing fund transfer arrangements in “Beneficiary Management” under “Beneficiary List”.

Yes. You can view the existing Standing Instruction arrangements in “Manage Transfers” under “Transfers”.

Go to “Accounts Overview” and select the account to view transaction history for the past 3 months.

Yes. You can download your account statements for accounts that are linked to SIF BIZ Online.

1) For transactions pending action, go to “Manage Workflow” in the specific transaction type.
2) For placement of Fixed Deposit or update of maturity instructions, go to “Manage List” under “Fixed Deposit”.
3) For creation of Beneficiary, go to “Beneficiary List” option under “Beneficiary Management”.
4) For Transfers, go to “Manage Transfers” under “Transfers”.

1) To edit a transaction that has been submitted for approval, the approver can return the transaction to the maker by selecting “Amendment”. Thereafter, the maker will be able to edit the transaction.
2) To delete a transaction that has been submitted for approval, select “Reject”.

Yes. Go to “Cheque Inquiry/ Stop Cheque” under “Cheque Services” to select the cheque number or the range of cheques that you wish to stop.

Go to “Cheque Inquiry/ Stop Cheque” under “Cheque Services” to view your cheque status.

You may contact the recipient directly for a refund. Alternatively, you can complete the Funds Transfer Recall Request Form for us to inform the recipient FI of the erroneous transaction. We will update you once the recipient FI informs us of the recipient’s response. With the information and recipient’s response, you can assess if you should make a police report about the erroneous transaction.

If you are aware of who the recipient is, you may contact the recipient directly for a refund. Alternatively, you can complete the Funds Transfer Recall Request Form for us to inform the recipient FI of the erroneous transaction. We will update you once the recipient FI informs us of the recipient’s response. With the information and recipient’s response, you can assess if you should make a police report about the erroneous transaction.

SIF BIZ: Loans and Other Transactions

You can make payments for your monthly instalment, fees and charges as well as loan redemption for your block discounting and floor stock accounts maintained with SingFinance. However, transaction processing is dependent on the cut-off times of each payment type.

Payment TypeCut-off TimeRemarks
Loan PaymentAny transactions performed for the day after 6:00pm will be processed on the next working day.
Redemption PaymentMonday to Friday 5:00pmLoan redemption on holidays/ weekends will not be allowed.

You will receive Email and/or SMS notifications on the following transactions.

Transaction Notification AlertWhat it means
Pending Approval NotificationTransaction is pending your approval
Loan Payment – Pending Processing Notification*Transaction is submitted to SingFinance for processing
Loan Payment – Unsuccessful Transaction NotificationTransaction is unsuccessful
Redemption – Successful Transaction Notification*Transaction has been processed
Redemption – Unsuccessful Transaction NotificationTransaction is unsuccessful
Rejection NotificationTransaction has been rejected.
Expired Request NotificationYour request has expired

*Include SMS notification

You will be able to view the transaction history for the current month and the past 3 months in SIF BIZ.

You can download the Statement of Account in SIF BIZ Online.

You will be able to download/export the account statements of all your SingFinance accounts that are linked to SIF BIZ Online.

To download/export account statements:

  • From the menu dashboard, select “Reports” and click on “Statement of Account”.
  • Select the “Product Group”, “Company” and “Account Number/Limit ID” from the dropdown values.
  • Select the “Period” from the dropdown, click on the “SEARCH” button and select the month required.
  • Click the “DOWNLOAD” button at the bottom left corner of the screen.

Your new accounts are not automatically linked to your SIF BIZ account. You can download the SIF BIZ Maintenance Form and mail the completed form to us. Please ensure that the form is signed by the authorised personnel.

Once we receive your application form, we will take about 10 business days to process your request.

You can log in to SIF BIZ any time to check on your transactions. You will also receive email and/or SMS notifications when a transaction is pending processing/approval, has been successfully processed or rejected or expired.

1) Log in to SIF BIZ and scroll down to “Financial-Transaction Statistics” from the Dashboard to view the status.

To view more details on the status:-
1) Select “Loan Services” on the menu dashboard.
2) Select “Manage List”.
3) The list of transactions for “Redemption Payment” will be reflected under the Manage List.
4) To view transactions for loan payment, at the Filter Transaction field, select “Loan Payment” from the dropdown. The list of transactions for “Loan Payment” will be reflected under the Manager List.
5) Refer to the “Status” column under the Manage List.

You can also perform a search on loan payment or redemption payment by using the “Search Criteria” function. To search by payment date and payment amount, please use the “Sort” function instead of “Search Criteria” function.

No. You cannot create a loan transaction that is dated in the future.

SIF BIZ is accessible 24/7, so you can create transactions and perform account enquiries whenever you need. However, transaction processing is dependent on the cut-off times of each payment type.

Payment TypeCut-off TimeRemarks
Loan PaymentAny transactions performed for the day after 6:00pm will be processed on the next working day.
Redemption PaymentMonday to Friday 5:00pmLoan redemption on holidays/ weekends will not be allowed.

You cannot edit a transaction after it has been sent for approval. To delete a transaction that has been submitted for approval, the approver has to reject the transaction by selecting the “REJECT” button. After which, the maker can perform a new transaction.

No, you cannot stop a transaction that has already been released to SingFinance.

Yes, any approver indicated according to the company’s approval mandate can approve the payment.

You cannot recall a payment after it has been fully authorised and sent to SingFinance for processing.

The maximum daily transaction limit is $20,000,000.00.

SIF BIZ: Roles

An Inquirer can view account summary/statement and transactions of their company in SIF BIZ.

A Maker creates transactions on behalf of their company through SIF BIZ. However, for a transaction to be processed by SingFinance, the Maker cum Approver or Approver needs to approve the transaction. The Maker is able to view account details of their company in SIF BIZ.

1) Upon login, select “Loan Services” on the left-hand of the menu dashboard.
2) Select the transaction type you want to create and follow the on-screen instructions.

An Approver approves transactions created by other Makers from their company in SIF BIZ in order for SingFinance to process them. Approver can also view account details of their company in SIF BIZ.

A Maker cum Approver can create transactions on behalf of their company through SIF BIZ and approve transactions. The Maker cum Approver is able to view account details of their company in SIF BIZ.

SIF BIZ allows the configuration of Maker cum Approver access rights in two categories:

• Single Control: Where Maker cum Approver can create and approve the same transaction.
• Dual Control: Where Maker cum Approver can create but cannot approve the same transaction which must be approved by another Approver.

Note: For Single Control, the user can create and approve all transactions, including own transactions, thus may incur higher risk as compared to Dual Control, where another person will verify and confirm the transactions.

An Administrator can suspend user(s) access in SIF BIZ.

To reactivate the suspended user(s), please download the SIF BIZ Maintenance Form and mail the completed form to us.

You can download the SIF BIZ Maintenance Form and mail the completed form to us.

The Administrator role can only suspend user(s) access in SIF BIZ. However, a person can take on multiple roles. As such, an Administrator can take on the role of a Maker or Approver if that is authorised by the company.

SIF BIZ: Troubleshooting

Please try again after 30 minutes. If the problem persists, please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Please ensure that you are in an area with better data connectivity. Close and re-launch the app. If it still fails, uninstall, download the app again and log in using the credentials to complete the app set up. If the problem persists, please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

You can activate a new Mobile Token by deleting or uninstalling SIF BIZ Mobile app from your mobile device and downloading and installing SIF BIZ Mobile app again. After a successful login, an SMS OTP will be sent to your registered mobile number for you to register a new Mobile Token. As part of the Mobile Token registration steps, you need to key in a new Mobile Token PIN.

Alternatively, you can lock the Mobile Token after 5 incorrect pin attempts, then login with password and follow the token activation steps.

Your User ID will be locked if you enter an incorrect password 5 times on SIF BIZ mobile app. To unlock your user ID, you can go to SIF BIZ Mobile Login page, select the “LOGIN” button, tap on “Forgot Password” and follow the on-screen instructions.

We recommend that you initiate a remote wipe operation on your lost mobile phone by following the steps provided by the manufacturer of your phone and contact your Telco immediately to deactivate your existing SIM card. Following that, you may download SIF BIZ Mobile on another mobile phone with your new SIM card and login to SIF BIZ Mobile to activate your new Mobile Token. Once you have successfully activated your new Mobile Token, the Mobile Token in your lost mobile phone will be deactivated automatically. If you had added multiple organisations on the lost device, you have to add all the organisations on the new device to deactivate all the mobile tokens on the lost device.

If you would like to block your SIF BIZ access immediately, you can go to SIF BIZ Online Login page, enter your credentials and click on “PROCEED TO LOG IN” button. Click on “Lost Your Phone” link and follow the on-screen instructions. Your User ID will get locked and Mobile Token will get suspended. If you had added multiple organisations on the lost device, by following the “Lost Your Phone” option for any one organisation credential, you will suspend all the SIF BIZ user accounts linked to the lost device.

Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

No. For security reasons, please login to one device at one time

Please check if you have entered your login credentials correctly. If the problem persists, please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Your mobile token could be in locked status due to multiple incorrect login security code or TAC attempts. If the problem persists, please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

As a security measure, only standard keyboards are allowed in the mobile app to prevent untrusted keyboards from accessing your personal information such as passwords.

If you are facing this error, please go to your phone settings and change your keyboard to the default standard keyboard.

Please log out of the current session, and give either of the following options another try:
1. Open the internet browser in Incognito mode (Google Chrome) or in Private mode (Microsoft Edge) and log in.
2. Please clear the cache and cookies before attempting to log in again.

The message is to inform you that a new app version has been released, and you can download and install the new app version from your App Store.

Please close the SIF BIZ mobile app and follow the below steps:
1. For iOS users, please open the App Store and tap on the Update button for SIF BIZ app.
2. For Android users, please open the Google Play Store and tap on the Update button for SIF BIZ app.

SIF BIZ: Getting Help

Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance

Please contact our Customer Service Hotline at 6438 7060 (9:00 a.m. to 6:15 p.m. on Monday to Friday, excluding public holidays) for assistance.

Report a fraudulent transaction

If you suspect any fraudulent or unauthorised transactions relating to the usage of the SIF Mobile and Online Services, please do the following:

For personal accounts, please log in to our SIF Mobile app and select ‘Freeze and Lock’ under Self Service option to block your online access and freeze your transactional accounts.

For Business accounts, please contact your Administrator immediately to suspend the compromised User ID.

If you believe that you have been a victim of scam, you may lodge a police report immediately.

For more information, you may refer to the FAQ on our website at www.singfinance.com.sg

You can call the hotline at 6438 7060 during office hours. Alternatively, you can drop us an email at reportscam@singfinance.com.sg with the information below to aid us in the investigations.

1. Name / NRIC (last 4 characters) / Contact no
2. Account no (last 4 digits)
3. Time/ Type of transaction / Amount of transaction
4. Mode of payment : via FAST, INB, etc.
5. Any other details

If your Online Banking credentials have been compromised, please also lodge a police report immediately after informing us. This can be done via the Singapore Police Force website or at any police station island-wide.

SIF Mobile: Getting Started

SIF Mobile is a mobile device app, brought to you by Sing Investments & Finance Limited, to let you enjoy the convenience of opening deposit accounts and perform transactions with your mobile device, at anytime and anywhere. You can enjoy the mobile e-services with the convenience of a digital token, perform FAST funds transfer for free and view your account balances in one single page. SIF Mobile is available for both iOS 9+ and Android OS 5+ version.

No. You do not need to pay any fee. SIF Mobile can be downloaded at no cost to you.

Yes. To signup for SIF Mobile, you must be a Singaporean or PR and have a SingPass account to access MyInfo.

Please visit www.singpass.gov.sg for more information on SingPass and MyInfo.

You can install SIF Mobile from Google Play Store or Apple App Store by simply searching for SIF Mobile and follow the usual steps for mobile app download and installation.

You can go to SIF Mobile Login page and tap on Forgot Username/Password? link and lookup your Username or reset your Password using Singpass login.

You can login to SIF Mobile and select Change Password under Settings menu.

A Digital Token, or Mobile Token as we called it, is a soft token residing in SIF Mobile and is activated after a successful first time login and verification of One-Time-Pin (OTP). Similar to a hard token, our Mobile Token supports Two Factor Authentication (2FA) and Transactional Signing security functions.

However, unlike a hard token, our Mobile Token works seamlessly and securely with SIF Mobile to perform 2FA and Transaction Signing in the background without the hassle of keying OTP and Transaction Authorisation Code. And since it resides within SIF Mobile, you can perform online transactions conveniently with just your mobile phone.

To unlock your login account, please tap on Forgot Password?  link on Login page to reset password and unlock login account using SingPass Authentication.

To unlock your Mobile Token, please login to SIF Mobile. If the login is successful, a SMS OTP will be sent to your registered mobile number for you to activate your Mobile Token.

You need to activate a new Mobile Token by deleting or uninstalling SIF Mobile from your mobile device and downloading and installing SIF Mobile again. After a successful 1FA login, a SMS OTP will be sent to your registered mobile number for you to register a new Mobile Token. As a part of Mobile Token registration steps, you need to key in a new Mobile Token PIN.

Each Sing Investments & Finance Ltd customer can only register one mobile device for SIF Mobile. When you register a new mobile device for SIF Mobile, the previous mobile device will be deregistered automatically.

Yes. SIF Mobile is accessible anywhere as long as you have an Internet connection on your mobile device. As roaming data charges may incur when you are overseas, please check with your service provider for the data charges that may apply.

SIF Mobile works only when user has internet connection. If you have no access to the Internet, we regret to inform that SIF Mobile cannot be used.

We recommend that you initiate a remote wipe operation on your lost mobile phone by following steps provided by the Product Company and contact your Telco immediately to deactivate your existing SIM card. Following that, you may download SIF Mobile on another mobile phone with your new SIM card and login to SIF Mobile to activate your new Mobile Token. Once you have successfully activated your new Mobile Token, your Mobile Token in your lost mobile phone will be deactivated automatically.

If you would like to suspend all online transactions immediately, please login to SIF Online via www.singfinance.com.sg and click on Lost Your Phone button located at the bottom of the page to Freeze and Lock your online access as well as your transactional accounts.

Currently there is no option to terminate SIF Mobile online. If you still wish to terminate SIF Mobile, please visit our Branch.

SIF Mobile: App Features

To enable Touch ID/Face ID, first check that your Touch ID/Face ID has already been enabled in your mobile device setting. Once your Touch ID/Face ID has been set up on your mobile device:

1. Login to SIF Mobile

2. Tap on Settings from the menu followed by Touch ID/Face ID

3. Slide the grey button to the right to enable Touch ID/Face ID

To change particulars:

1. Login to SIF Mobile

2. Tap on Settings from the menu followed by Change Particulars

3. A list of your particulars will be displayed. Edit any of your particulars and tap Submit

4. Your particulars are updated instantly

Please visit SingPass website to reset your SingPass password.

In case of connection issue during mobile app usage, please logout and try again after some time. If the issue still persists, please tap on Contact Us icon and email us or call our Customer Service Hotline at 6438 7060 for assistance.

You should immediately call us at 6438 7060 or visit any of our Branches to report the unauthorised transaction. You may be advised to lodge a police report to facilitate the investigation.
You need to be physically present at any of the Branches and signed a consent form to unfreeze/unlock your mobile device.

As a security measure, only standard keyboards are allowed in the mobile app to prevent untrusted keyboards from accessing your personal information such as passwords.

If you are facing this error, please go to your phone settings and change your keyboard to the default standard keyboard.

The message is to inform you that a new app version has been released, and you can download and install the new app version from your App Store.

Please close the SIF Mobile app and follow the below steps:

  1. For iOS users, please open the App Store and tap on the Update button for SIF Mobile app.
  2. For Android users, please open the Google Play Store and tap on the Update button for SIF Mobile app.

SIF Mobile: Deposit Enquiries

Yes. You may transfer funds from your Savings Account to place Fixed Deposit online.

Yes. You may apply online with SIF Mobile using MyInfo.

You can start to use the account once you received SMS notification from us that the account is activated.

Yes. FAST transfer to Other Bank option is available.

No. Crediting of funds to Giro-Saver Account is only through GIRO.

No. There is no fee charged for funds transfer.

Yes. You may view it under Manage Scheduled Transfer option.

Go to Change Limit option under Settings to change your transfer limit.

Go to Account Summary and select the account to view transaction history.

Please contact the recipient directly for refund. Alternatively, you may complete the Funds Transfer Recall Request Form for us to inform the recipient FI of the erroneous transaction. We will update you once the recipient FI inform us of the recipient’s response. You then need to assess if you should make a police report about the erroneous transaction based on the information and recipient’s response.

Please contact the recipient directly for refund. Alternatively, you may complete the Funds Transfer Recall Request Form for us to inform the recipient FI of the erroneous transaction. We will update you once the recipient FI inform us of the recipient’s response. You then need to assess if you should make a police report about the erroneous transaction based on the information and recipient’s response.

Yes. You can view and download the last 12 months statements from the app.

SIF Mobile: Loan Enquiries

No, SIF Mobile does not perform application for loan. Please go to the app’s Contact Us button and send us a request via email or call our Customer Service Hotline at 6438 7060 for assistance.

Yes it is safe. SIF Mobile utilises a secure 2FA login and is protected with enhanced encryption to ensure you can authenticate your transactions safely.

You can login to SIF Mobile and it brings you straight to the Account Summary tab. The Account Summary page reflects all your existing loan accounts with Sing Investments & Finance Ltd. Tap on each individual loan account for more details.

To view the loan account details, you can tap on the loan accounts listed on the loans list under the Account Summary tab. Then you will see the account details of the loan you selected.

Transactions history is not available for loans. But you can view transaction history for deposits if you have deposit account with Sing Investments & Finance Ltd.

Depending on the types of loan you have with Sing Investments & Finance Ltd, it refers to either instalment or monthly interest amount is due for payment.

Yes. The Total Amount Overdue is inclusive of the monthly Instalment and or interest amount and sundry charges, if applicable.

The app allows car loan customers to view and download statements from the past two years.
However, statements for other loan types are not currently available.

Yes. SIF Mobile is accessible anywhere as long as you have a secured internet connection on your mobile device. As roaming data charges may incur when you are overseas, please check with your service provider for the data charges that may apply.

You are required to open a Savings Account and set up a Standing Instruction for SingFinance to debit your said account to service your monthly instalment.

SIF Mobile: Kill Switch

“Kill-Switch” is an emergency self-service tool that allows users to instantly lock their access credentials and freeze their accounts if they suspect that their online accounts have been compromised.

Yes. “Kill-Switch” is available on SingFinance e-services (i.e. SIF Mobile and SIF Online) as a “Lock & Freeze” function. However, this only applies if the login credentials of the users have not yet been compromised. If users suspect their login credentials have already been compromised, they can reset their password immediately.

Follow these steps to activate “Kill Switch”:

1) If your login credentials have not yet been compromised, activate the “Lock and Freeze” function to quickly lock and freeze your deposit account by doing the following:
– Go to the SIF Mobile application or website
– Log in to your account
– Click on “Self Service”
– Click on “Freeze and Lock”

2) If your login credentials have been compromised, reset your compromised password immediately by doing the following:

– Go to the SIF Mobile application or website
– Click on “Login”
– Click on “Forget password?”
– After verifying and authenticating with Myinfo and SingPass, follow the procedures on the application or website to complete the resetting of password.

General

You may choose to pay your monthly instalment via the following options:

i) GIRO

Please complete the GIRO application form and mail the form to us. Please note that the original copy of the form is required for us to process your application.

You may mail your application form to:

Credit Operations Department
Sing Investments & Finance Limited
96 Robinson Road #01-01 SIF Building Singapore 068899

Please note that GIRO application will take about 1 month to process, from the date the application form is received by us. Upon approval of GIRO arrangement, you will be notified in writing through a letter which will be mailed to the residential address you have provided us. Please continue to make payment until your GIRO is in effect.

ii) Cheque

You may send us a cheque payable to Sing Investments & Finance Limited at:

Credit Operations Department
Sing Investments & Finance Limited
96 Robinson Road #01-01 SIF Building Singapore 068899

Please write your loan account number and your contact details at the back of the cheque.

iii) AXS e-Station

You may pay through AXS online platform (https://www.axs.com.sg/axsEstation.php) through the following navigations:
Pay online now > Loans (under Bills Payment) > Sing Investments & Finance Limited

Please enter the required fields and follow the instructions prompted.

iv) AXS m-Station

You may pay through AXS mobile app, which is available for download at your respective app stores.

v) AXS Station

You can pay your bills at any AXS stations located island wide.

vi) CPF

You may make arrangements to service your monthly instalment through CPF (for residential property loans).

vii) SingFinance Branches

You may make payment at any of our branches. Please refer to the locations of our branches here

Housing Loan

SingFinance’s housing loan is a loan that allows you to finance purchase of a private residential property which may be completed or under construction. It also allows you to refinance your existing housing loan.

Yes, you may make a partial or full repayment of your home loan. However, before you proceed, please refer to the Redemption Notice in your Facility Letter for any early repayment charges which may be levied.

You may refer to the Redemption Notice in your Facility Letter for the penalty period.

HDB Loan

SingFinance’s HDB loan is a loan that allows you to finance purchase of a Housing Development Board (HDB) residential property. It also allows you to refinance your existing HDB loan.

It is a loan that enables you to fund your down payment to purchase a new residential property while waiting for sales proceeds from your existing property that you have sold.

Car Loan

If the purchase price (excluding COE and discounts) is $55,000 and below, the terms and conditions of your car loan will be governed under Hire Purchase Act.

No, partial redemption is not allowed. However, you may choose to opt for early settlement. Please note that we will require a notice of 7 business days for early settlement. Otherwise, an interest in lieu charge will be imposed.

The maximum tenure for a car loan is 7 years. However, if you have entered into a hire purchase agreement for the same car and this is a subsequent hire purchase, the total tenure of the first and subsequent hire purchase agreements cannot exceed 7 years.

Late payment will lead to overdue interest, and the interest will continue to accrue until the date when you make your payment.